HOW to CANCEL A LESSON AND SCHEDULE A MAKE-UP
In the portal Account Dashboard, choose the Lesson you will be missing and click CANCEL LESSON.
You will then see a listing of upcoming lesson dates. Choose the exact date you will be missing, then click CANCEL LESSON.
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Note: this must be done BEFORE the lesson, you cannot cancel after the lesson date/time. NO SHOWS do not qualify for make-up time.
When you are ready to schedule a make-up, return to the portal Account Dashboard. If you have eligible make-up credits you will see the option SCHEDULE MAKE-UP.
You will now see a list of available days/times with your teacher within the next 7 days.
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If your teacher has time before/ after your lesson on a given day, that will appear under Increase Lesson Length.
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If your teacher has another student cancel, that will appear under Cancellations.
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You may choose (click) one of these, or simply return to the portal later to check again for new openings.
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You have until July 31, 2023 to use your make-up credits.